Frequently Asked Questions

Ever wonder about your area rugs and how they can be cleaned? This is just a short video of a rug and the process it may go through when it is brought into our state of the art rug cleaning facility! We can clean ANY rug. ANY size! Call us or reach out to us today! We...

Rugs left with us longer that 120 days from the date of completion of service are considered abandoned and become the property of Southern Heirloom Rug Cleaning Company to dispose of as necessary, unless storage arrangements have been made with us in advance. All rugs...

If your rugs are rolled up & ready for us to take away, the fee is $45.00 round-trip. If you need us to roll them up for you, the fee is $75.00 round-trip, which includes a second man and the assumption that we will lay the rugs out for you on delivery. Additional...

Dye damage caused by flooding, pet urine stains, or over-the-counter spotters can often be improved enough to become invisible to an unsuspecting person. Bleach spots and negative stains can often be re-dyed to blend in with the surrounding colors. Results for this...

Professionally applied fiber protector provides a couple of really great benefits! It causes a spill to bead on the surface of the fibers for approximately 10-15 minutes, allowing enough time for blotting, and it provides far better soil removal during vacuuming....

Rug pads perform a couple of different functions – they help absorb wear, keep your rugs from sliding out from under foot, and filter damaging soils away from your floors. Most rug pads only last between 3-5 years, so if it’s been longer, it’s time for a new one! We...

We see a lot of wear-and-tear rug damage every day. Worn and loose side cords, missing or pet chewed corners, small holes, worn patches, damaged fringes, water damage, and vacuum damage are all repaired by hand right here in our rug care center. When your rug comes in...

When you follow our pet decontamination protocols, we can guarantee pet odor removal, but not necessarily pet STAIN removal. Sometimes the yellow urine stains do come out with professional cleaning, but if you’ve already tried to remove them yourself, you may have set...

Oriental and contemporary area rugs require specialized rug cleaning equipment, cleaning solutions safe for specialty fibers and dyes, and lots and lots of water to get them clean and fresh. This can’t be done in your home. If you’re still not convinced, we invite you...