(844) 799-RUGS or (251) 968-2623

Frequently Asked Questions

Do you have a question to ask us? Maybe the answer is in our FAQs. If you don’t find what you’re looking for, give us a call! We’re here to help.

How Do You Clean My Rugs?

How Do You Clean My Rugs?

Ever wonder about your area rugs and how they can be cleaned? This is just a short video of a rug and the process it may go through when it is brought into our state of the art rug cleaning facility! We can clean ANY rug. ANY size! Call us or reach out to us today! We...

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What happens to rugs that customers don’t pick up?

What happens to rugs that customers don’t pick up?

Rugs left with us longer that 120 days from the date of completion of service are considered abandoned and become the property of Southern Heirloom Rug Cleaning Company to dispose of as necessary, unless storage arrangements have been made with us in advance. All rugs...

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Do you pick up and deliver? What’s the charge?

Do you pick up and deliver? What’s the charge?

If your rugs are rolled up & ready for us to take away, the fee is $45.00 round-trip. If you need us to roll them up for you, the fee is $75.00 round-trip, which includes a second man and the assumption that we will lay the rugs out for you on delivery. Additional...

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Should my rug have a fiber protection treatment?

Should my rug have a fiber protection treatment?

Professionally applied fiber protector provides a couple of really great benefits! It causes a spill to bead on the surface of the fibers for approximately 10-15 minutes, allowing enough time for blotting, and it provides far better soil removal during vacuuming....

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Why do you recommend a pad for under my rug?

Why do you recommend a pad for under my rug?

Rug pads perform a couple of different functions – they help absorb wear, keep your rugs from sliding out from under foot, and filter damaging soils away from your floors. Most rug pads only last between 3-5 years, so if it’s been longer, it’s time for a new one! We...

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Can you repair my Oriental rug?

Can you repair my Oriental rug?

We see a lot of wear-and-tear rug damage every day. Worn and loose side cords, missing or pet chewed corners, small holes, worn patches, damaged fringes, water damage, and vacuum damage are all repaired by hand right here in our rug care center. When your rug comes in...

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My dog peed on my rug. Can you fix it?

My dog peed on my rug. Can you fix it?

When you follow our pet decontamination protocols, we can guarantee pet odor removal, but not necessarily pet STAIN removal. Sometimes the yellow urine stains do come out with professional cleaning, but if you’ve already tried to remove them yourself, you may have set...

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Can you clean my rugs in my house?

Can you clean my rugs in my house?

Oriental and contemporary area rugs require specialized rug cleaning equipment, cleaning solutions safe for specialty fibers and dyes, and lots and lots of water to get them clean and fresh. This can’t be done in your home. If you’re still not convinced, we invite you...

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Get In Touch!

If you have any rug care questions or would like to schedule a pick-up or delivery please contact our team at Southern Heirloom Rug Cleaning Co.

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Visit Our Shop

2835 S. Pine St.
Foley, AL 36535

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Call Us

(844) 799-RUGS
(251) 968-2623

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Email Us

shrugco@gmail.com